• : 01527 529 713
  • :
DIY Label Printing
12 months after purchase
Next working day shipping
on orders received before 3pm
We accept all card types
except American express
Phone : 01527 529 713
Fax: 01527 526 417
sales enquiries - | ordering enquiries - | billing enquiries - | technical support -
KTEC Group, 93b Heming Road, Washford Industrial Estate, Redditch, Worcestershire, B98 0EA
Terms & Conditions
The KTEC Technologies website is operated by KTEC Technologies Ltd, registered in the UK.
Office address:

93b Heming Road
Washford Industrial Estate
B98 0EA.

Our Company registration number is 2758770.
Our VAT registration number is : 589 4620 91

By placing an order with KTEC you are agreeing to the following terms and conditions. UK law prevails in any transaction or disputed transaction. Items are not supplied on a sale or return basis, however this does not affect purchaser’s normal rights under UK law. All transactions are subject to our Terms and Conditions of trade.
Whilst every precaution is taken to ensure all prices quoted on our website are correct, occasionally errors may occur. In the event that we discover an error in the price of goods that have been ordered we will advise you and give you the option of accepting the correct price or cancelling your order. Please note that all prices quoted on our website are excluding VAT.
Suitability of Purpose
It is the responsibility of the buyer to ensure that any product ordered is suitable for their requirements.
We are able to provide sample prints of labels for you testing and approval.
Our supplied equipment has a warranty detailed at the time of purchase. Inks and labels have a limited warranty. We are unable to provide any warranty on goods not supplied by KTEC Group. We advise to buy the printer and consumables from KTEC as a specialist supplier to ensure compatabiity. Use of incorrect materials can invalidate included warranty. It is the responsibility of the purchaser to pack the item in its original safe transit packaging and to pay for any return carriage when the product is to be maintained under warranty.
Delivery Times
Orders received before 2.30pm are despatched on a best endeavour next working day delivery. However this is not guaranteed and is subject to stock availability. In the event of an item being out of stock, KTEC will advise when the item will be delivered. At this point you will be given the option of cancelling the order. All goods are delivered via a contracted carrier.
Product Testing
Our KTEC support team can offer to make test prints and measure / calculate cost per label to help select the correct label printer for your needs.
Please ensure the sample labels are tested for durability as required say for ambient, chilled or refrigerated use. For oil / chemical labels please ensure to test the labels by smearing with product. For label applicators it's best to have these tested with your product container and labels before purchase. Please note it may not be possible to return containers / contents sent in for testing.
Shortages and Errors
Please take time to check all deliveries when received. Any shortages, discrepancies must be reported in writing within 72 hours of receipt.
Payment of orders made on the website is made via a secure online transactions company.
For invoiced goods for bank payment our bank details are shown at the foot of the invoice, goods are released or labels manufactured as soon as paid. For new customers or goods that are of special manufacture to the order then payment with order until such times as we can set up a regular trading credit account.
Once an order has been accepted by KTEC it cannot be cancelled. Goods are only returnable at the discretion of KTEC. If KTEC agree to accept the return of non-defective goods, the following conditions must be adhered to;
Notification must be received within 14 days of receipt of delivery and must be in writing.
Customers must request a returns number. All costs incurred in returning the goods are at the customers’ expense. The goods must be returned undamaged and in the original external and internal packaging along with the manuals, documentation and accessories. A restocking fee of 15% will be deducted along with any original carriage charges incured by KTEC. Damage to the goods or outer packaging resulting in inability to re-stock may necesitate and additional charge.
For custom orders including cut labels to exact size and any custom tooling are not returnable. Please check fully the dimensions and any samples provided before signing the order acknowledgement.
Used machinery help
Customers wishing to upgrade their machines can expect help to choose an improved machine as well as get cash back for their used machine. We don't trade in but can often easily sell the used machine for you an get you cash back. We have many thousands of customers and prospects that may like a used machine at a good price.
Likewise we often sell used machines at a knock down price. Please ask about our stock of used machines available for sale, we will have tested and can advise condition and provide a 3 month warranty and free set up help as well as low cost labels on rolls to suit your project.
Contact Us
In the event that you need to reach us, please email us using the link on the store page, alternatively you can call on 01527 529713 or write to us at 93b Heming Road, Washford Industrial Estate, Redditch. B98 0EA.
Privacy Policy
KTEC Technologies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes