|Contacting Technical Support|
KTEC Group provide free expert technical support to all regular customers. Please send an e-mail to [email protected].
Alternatively please call us on 01527 529 713 during normal office hours (Mon-Fri 9:00am to 5:00pm). Please note that the technical support help desk is closed for lunch between 1pm and 2pm and is not available at weekends, on bank holidays or during the Christmas period.
If you are not an existing customer, or you have not purchased from us for some time then you may be required to pay an administration fee before support can be provided.
Other Technical Support Contacts
Many of our suppliers provide technical support direct to the end user. If you use any of the following products then you can also obtain free technical support by e-mailing the relevant support team:-
For BarTender label design software support from Seagull Scientific and for their Windows printer drivers e-mail[email protected]
For LabelView label design software support from Teklynx and also for their other products Label Matrix, Codesoft and Ideam e-mail [email protected]
For support on your Primera colour label printer the Primera Knowledge Base is an excellent starting point, you will find most of the common questions answered there. Alternatively you can e-mail the Primera technical support desk at [email protected]
For support on your SOLO stand-alone labelling system please visit the SOLO Knowledge Base at Image Computer Systems.