Free Expert Technical Support For All Regular Customers.
Got a problem with your label printer or applicator? KTEC operate an in-house technical support helpdesk and service workshop. Our support operatives have over 20 years of combined experience with supporting label printing equipment and software and will always go that extra mile to resolve any problems you may be experiencing.
To qualify for our free technical support service you must ideally meet at least one of the following criteria:-
- You are a new customer who has recently purchased equipment or software from KTEC.
- You are an existing customer who has purchased goods from KTEC within the last 12 months.
- You are in the process of evaluating KTEC products and require assistance.
Customers who do not fit these categories may still be able to obtain assistance however you may be asked to pay a small fee before you are put through to our helpdesk.
Create a Support Ticket
Simply click on the icon to the left to visit our Technical Support Portal and submit a ticket.
Please provide as much detail as possible including equipment serial numbers and software being used.
Telephone us:- 01527 529 713
Tell our receptionists who you are and ask for the helpdesk.
Mon-Thurs 8:30am - 5:00pm
Fri 9:00am - 5:00pm, Sat & Sun - Closed
Remote Assistance Tools
We use TeamViewer to provide remote assistance to our customers, this allows us to take control of your computer when helping with software related problems.
TeamViewer Remote Assistance for Windows
Click the image to the left to download our Quick Support utility for Windows users.
TeamViewer Remote Assistance for Mac
Click the image to the left to download our Quick Support utility for Mac users.