About Us KTEC Group are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
KTEC Group
93b - 93c Heming Road Washford Industrial Estate Redditch Worcestershire B98 0EA United Kingdom
Phone: 01527 529 713
Fax: 01527 526 417
Email: sales [at] ktecgroup [dot] co [dot] uk
589 4620 91
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling The delivery time shall not be the essence of the contract. The seller will maintain reasonable efforts to ensure delivery dates requested, but shall not be liable for lateness in delivery.
Goods may be delivered by hand, delivery vehicle, or contracted carrier and as such delivery documentation may or may not be available at the time of delivery. It remains the buyers responsibility to inform the seller of any shortages or damage within one working week of the delivery such that corrective action can be instigated. |
| Delivery Schedule We aim to deliver your order on a next working day basis (Mon to Fri excluding bank holidays) subject to stock and availability. We will usually inform you if your goods are out of stock. |
| Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All of our electrical products come with at least a 12 month return-to-base parts & labour warranty. On certain products this warranty may be for a 24 month period. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 529 713 (International +44 01527 529 713) or fax us on 01527 526 417 or write to us at 93b - 93c Heming Road Washford Industrial Estate Redditch Worcestershire B98 0EA United Kingdom |
Privacy Policy KTEC Group do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy CANCELLATIONS: Cancellations during a contract can only be accepted on the condition that the costs that may already have been incurred are charged for and paid for under the seller's normal payment terms.
REFUNDS & CREDITS: Refunds will only be given against faulty goods. Goods manufactured specifically for the buyer are non-returnable unless faulty. Other goods may be returned for credit (at discretion of seller) but will be subject to a 15% admin/handling/restocking charge.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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